Payments and Billing
Why do I need to pay 75% in advance?+
The advance lets us reserve production capacity, procure materials and begin manufacturing your order. Production starts only once it is received.
When do I pay the remaining 25%?+
The balance is paid once your order is ready — before delivery, dispatch, installation or collection.
Can I pay after receiving my products?+
No. All orders are fully paid before they are released. This keeps the process smooth and consistent for every customer.
What payment methods do you accept?+
We accept UPI, bank transfer, card and cash. Your Sales Executive will share the details when you confirm your order.
Do you provide a GST invoice?+
Yes — a GST invoice is provided on request. Just let us know your billing details when you place the order.
Samples and Approval
Are product samples free?+
No. All samples are chargeable, and the applicable charge is shared with you before we prepare it.
Why are samples chargeable?+
A sample involves design, materials, machine setup and production time, so it is treated as a separate service.
What happens after I approve my sample?+
Your written approval confirms the artwork has been checked and accepted. Production then runs from that approved version, so please review it carefully.
What if I notice a mistake after approving?+
Corrections after approval may require redesign, reprinting, additional charges and revised timelines — which is why we ask you to check design, spelling, colours, dimensions and contact details before approving.
Quotations
How long is my quotation valid?+
Quotations are valid for 7 calendar days from the date of issue, unless otherwise mentioned.
Will the price change after 7 days?+
Not necessarily. However, production schedules, delivery timelines, material availability or urgent-production charges may change, so we recommend reconnecting with your Sales Executive before confirming.
Does receiving a quotation reserve my production slot?+
No. A slot is confirmed only after order confirmation, advance payment and final artwork approval.
Orders and Turnaround
How do I place an order?+
Message us on WhatsApp, call us, or visit our Munirka studio. Share your requirement and artwork, and we will quote and guide you through the next steps.
What is your typical turnaround time?+
It depends on the product and quantity. Many everyday items are same-day or next-day, while larger or custom jobs take a little longer — we confirm a clear timeline along with your quote.
Do you offer same-day or urgent printing?+
Yes. Same-day delivery is available across Delhi for many products. Tell us your deadline and we will do our best to meet it.
Is there a minimum order quantity?+
For most products there is no strict minimum — from a single visiting card to bulk runs. A few custom items may have a minimum, and we will always tell you upfront.
When does production officially start?+
Production begins only after the 75% advance is received, final artwork is approved, and all required files and information have been shared.
Can I make changes after production starts?+
Changes after production has begun may result in additional charges and revised delivery timelines, and in some cases partial or complete reprinting.
Files and Design
How should I send my design, and what formats do you accept?+
PDF is preferred. We also accept AI, CDR, PSD and high-resolution JPG or PNG files. Not sure what you have? Send it across and our team will guide you.
I have an AI-generated or low-resolution file — can you print it?+
If your file is print-ready and good resolution, we are happy to print it as-is at no extra charge. However, AI-generated and low-resolution files often need a designer to rework them so they print sharply. If yours needs that work, design charges apply, billed by the hour. We always check your file first and tell you upfront whether it is ready to print or needs work — so there are no surprises.
I don't have a design — can you make one for me?+
Yes. Our in-house design team can create or refine your design. Design work is chargeable (billed by the hour), and we will confirm the charge with you before we begin.
Delivery and Collection
Are delivery charges included?+
Delivery, courier, transport, packaging and installation are additional unless specifically mentioned in your quotation.
Do you deliver outside Delhi?+
We deliver across Delhi, with same-day options available. For locations outside Delhi we arrange courier or transport — just ask and we will work it out with you.
Can I collect only part of my order?+
Yes, provided the entire outstanding balance has been paid. Partial dispatches are not released against pending payments.
Can I collect from your store?+
Absolutely. You are welcome to collect from our Munirka studio once your balance is cleared.
Printing and Quality
Will my printed product look exactly like it does on my screen?+
Minor colour variations are normal, because screens and printed materials reproduce colour differently. These are considered normal within the printing industry and are not treated as defects.
Can I reorder the same job later?+
Yes. We keep your approved artwork on file, so reorders are quick and stay consistent with your original.
Do you handle bulk and corporate orders?+
Yes — bulk stationery, corporate branding, gifting and more. Ask us for bulk pricing and we will put together the best option for you.
Visiting and Location
Where are you located?+
Gate No. 3, Munirka Metro, D-96, Birkha Complex, opp. Community Centre, Munirka, New Delhi 110067.
What are your working hours?+
We are open Monday to Saturday, 10:00 am to 8:00 pm. It is always best to message ahead for urgent jobs.
Can I visit to discuss my order or see samples?+
Yes. Walk in during working hours and our team will help you with samples, materials, sizes and a quote.
How do I reach you?+
We are right by Munirka Metro (Gate No. 3), easy to reach by metro, bus or cab.